FAQ

 

HOW DO I PURCHASE A RUG? 
New rugs will be posted to the website daily. If you are looking for a custom order or wanting us to source you a vintage rug, please reach out at CERcollection@gmail.com or send us a direct message on Instagram @cercollection and we will be happy to find you the perfect match! 
WHERE CAN I VIEW AVAILABLE RUGS? 
All available rugs are listed under the SHOP tab on our homepage. We also hashtag our available rugs on instagram with #takeCERhome. We always have rugs that have yet to be photographed and posted so if you're looking for something that we don't have, please reach out! 
HOW QUICKLY WILL I RECEIVE MY RUG? 
For custom rugs, once the design process is complete your rug will take approximately 4-8 weeks to arrive in our shop. From there, you should receive your rug in 2-3 business days. 
For in stock items, rugs will be shipped within two days of your order.
HOW MUCH IS SHIPPING?
Shipping is free within the US. For local pickup, please contact us at CERcollection@gmail.com and we can arrange a pickup time. 
CAN I RETURN A RUG? 
All rugs are final sale. We have worked hard to find the best suppliers with the highest quality rugs. Each rug is unique and worn to perfection. Please note that phone screen brightness can alter the appearance of a rug. Your happiness is our utmost concern, so please reach out if for some reason you feel the product is not as described! 
HOW DO I CARE FOR MY RUG? 
All rugs are professionally cleaned prior to being shipped. For spot cleaning, we suggest blotting the stain and following with clear dish soap and water. Please feel free to contact us if you need any help.
DO YOU HAVE A SHOWROOM? 
We do not have a public showroom but are more than happy to set up individual appointments to see our in stock rugs as well as discuss and work through the design process.